HELLO FRESH CUSTOMER SERVICE DRIVER

What lets them down is the abysmal sales team through exploiting the intelligence of the customer. I decided to give them 2 stars rather than 1 because their recipes are actually quite good. I rung up HelloFresh and Markan in customer services was very helpful and was adamant that there was no outstanding balance on my account. However I only received the letter by 23rd Sept due to mail redirection and postal strikes. The letter was dated 12th Sept demanding payment by 22nd Sept otherwise it would be directed to the debt collection agency Harvest Credit Management. I refused to pay because I never ordered it. Back in April 22 they offered me a voucher, however they discretely reactivated my subscription which caused a box to be sent to my address. Demanding a payment for something I haven't asked for. Demanding an amount of £44.88 which isn't even on my order history 3. The letter was sent to a very old address! 2. There were numerous problems with this: 1. Just received a letter from HelloFresh demanding payment for something I didn't even order.

Then to add to the problem above you’re not sure how much you’re paying until payment has been taken. I’ve also noticed it’s not clear how much your meals are as it doesn’t deduct the percentage off the total amount so it’ll say the total is £40 but then says somewhere else that you have £14.17 off? It’s hard to tell if that has already been deducted or if that comes off the £40. The other thing is when it comes to payment, they take £1.00 out to make sure payment will be accepted before it ships and then refund it soon after, that’s not a problem but I’ve noticed that with a £20 meal for example they’ll take £8.00 out and then £12 on the same day so it can be quite confusing as to what you’re paying. This happened with the Crème Fraîche I accidentally put two sachets in a dish and when it came to making my second recipe I had to improvise with some white lasagna sauce as I had no Crème Fraîche left. I love the recipes cards and the timers on the app! Never had a late delivery and overall happy with this company! The only issues I’ve found is that some loose food especially sauces aren’t placed in the corresponding bags and if you have more than one ingredient for a recipe is very easy to use both for one recipe instead of one for each one.

HELLO FRESH CUSTOMER SERVICE DRIVER

We also want to send our appreciation to your delivery driver, I tried to get to the door on time but I never got to thank the person, he/she was ever so kind bringing both of our boxes to our main door so please tell the delivery driver we said Thank you ever so much and we appreciate it.īeen using a few weeks now and I’m really impressed with the food quality and quantity too. I do admit your tikka masala is the best I have ever had and we did not have to add anything to it except more chicken when it comes to a 3dish meal as it was for 3adults not 2adults and a child. The cards are such a lovely touch, my partner has learning difficulties so this makes it so much more easier although we do choose if we need anything else to add to it. When I opened the boxes I was impressed how well it was all packed, very organised which I love. It's common courtesy to at least send a generic 'we went with someone else' email when you've got to the final round of interviews.We love the meals that we have had, I have to add extra like Red and White or 2chillots, Black and White pepper, basil, oregano depending on the dish &/or ingredients like extra garlic, mayo, caughettes and tomatoes (ie added to my skewers, just because it makes the meal a lot more tastier which is why I gave 4stars. I find this company incredibly unprofessional. So I reached out to the HR rep who completely ignored me. Most of which amounted to the same thing: what are you passionate about / what gets you out of bed in the morning / what motivates you.Īnyway, they said they'd let me know in a few days. I tried to have a bit of a human conversation but she just fired questions at me none stop. Then I spoke to someone more senior who seemed very cold. Of course I googled them, I went for an interview! They also seemed unimpressed that I wasn't a master chef.

They asked what I knew about the competitors, so I told them I didn't know much because I hadn't had a chance to use the service and they implied that if I'd actually googled the company, I would have seen the ads. But some of the questions seemed designed to trick you, which seems counter-intuitive if you want to hire people. Had a phone call with HR, then an in-person interview with someone from HR and Customer Service. I applied late December and then heard back a few weeks later. I applied online. The process took 3 weeks. I interviewed at HelloFresh (Toronto, ON) in Jan 2018 Interview

Hello fresh customer service